Privacy Policy

This Privacy Policy explains how Aarpo Global Solutions ("Aarpo", "we", "us") collects, uses, and protects information when you use our services — including our website (aarpo.in), WhatsApp AI assistant, and any other digital services we provide. This policy is in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect information you provide directly to us, including:

• Your name and business name (when shared in conversation or via contact forms)
• Your WhatsApp phone number (when you message our WhatsApp number)
• Messages you send to our WhatsApp AI assistant
• Email address (when you submit a contact form or inquiry on our website)
• Business details you share when inquiring about our services
• Technical data: IP address, browser type, and pages visited — collected automatically

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our services
• Power our AI WhatsApp assistant to generate relevant replies
• Schedule and manage discovery calls or consultations
• Improve the quality and relevance of our AI responses
• Send follow-up messages related to your inquiry (you can opt out anytime)
• Maintain records of our business communications
• Comply with legal obligations and prevent fraud

3. WhatsApp AI Assistant

When you message our WhatsApp number (+91 90370 60481), your messages are:

• Received via Meta's WhatsApp Business Cloud API
• Processed by an AI model (Claude by Anthropic, via OpenRouter) to generate a reply
• Stored securely in our database (Supabase, hosted on secure servers) for conversation continuity
• Never sold to third parties or used for advertising

The AI assistant is designed to help you learn about Aarpo's services and book a discovery call. Your conversation history is retained to provide context for future messages.

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• All data is encrypted in transit using HTTPS/TLS
• Database access is restricted to Aarpo's backend systems only
• We do not store payment information (payments are handled by secure third-party processors)
• Access to your data is limited to authorised Aarpo team members only

5. Third-Party Services

We use the following third-party services to operate our platform. We only share the minimum data necessary for each service to function:

• Meta (WhatsApp Business API) — message delivery
• Anthropic / OpenRouter — AI response generation
• Supabase — secure database storage
• Railway — application hosting
• Google — calendar bookings and Meet links

Each of these providers has their own privacy policies and security standards. We are not responsible for the privacy practices of third-party websites linked from our site — we encourage you to review their policies directly.

6. Your Rights

You have the right to:

• Request a copy of the data we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your data from our systems
• Opt out of follow-up messages at any time (reply "STOP" on WhatsApp or email us)
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, contact us at the details below.

7. Data Retention

We retain your conversation data for up to 2 years to provide continuity of service. Business records may be retained for up to 5 years as required by law. If you request deletion, we will remove your data within 30 days. Some data may be retained longer where required by applicable law.

8. Cookies

Our website (aarpo.in) uses essential cookies for basic functionality. We do not use tracking or advertising cookies. Please refer to our Cookie Policy for more details.

9. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Aarpo Global Solutions
Email: hello@aarpo.in
WhatsApp: +91 90370 60481
Kerala, India