Refund & Cancellation Policy

At Aarpo Global Solutions, we are committed to delivering high-quality digital services and ensuring client satisfaction. This Refund and Cancellation Policy outlines the conditions under which refunds may be requested and processed. This policy is in compliance with the Consumer Protection Act, 2019 of India.

By engaging our services and making a payment, you acknowledge that you have read, understood, and agreed to this policy.

1. Nature of Our Services

We provide professional services including digital marketing, web and app development, AI automation, branding and design, and custom CRM development. As these are custom, time-intensive, and knowledge-based services, they involve significant upfront investment of time, expertise, and resources. This is reflected in our refund terms below.

2. Advance / Deposit Payments

All projects require an advance payment (as specified in the proposal, typically 40%–50% of the total project value) before work begins. This advance is non-refundable once work has commenced, as it covers initial discovery, planning, resource allocation, and early deliverables.

3. Project-Based Services — Refund Eligibility

3.1 Before Work Begins

If you cancel the project in writing before any work has started (within 24 hours of payment and before the project kickoff), you are eligible for a full refund of any payments made.

3.2 After Work Has Commenced

Once project work has begun, refunds are calculated based on work completed at the time of cancellation:

• 0–25% completion: Up to 50% of the amount paid (excluding advance/deposit) may be refunded
• 26–50% completion: Up to 25% of the amount paid may be refunded
• 51% or beyond: No refund is applicable — the full project fee is due

The percentage of completion will be assessed and communicated by our project team at the time of the cancellation request.

3.3 Delivered Milestones

Payments made against milestones that have been delivered and approved (explicitly or implicitly through lack of objection within 5 business days) are non-refundable.

4. Monthly Retainer Services

For ongoing monthly retainer services (e.g., digital marketing management, SEO, social media management):

• Retainers are billed monthly in advance and are non-refundable once the billing period has commenced
• You may cancel a retainer with a minimum 30-day written notice before the next billing cycle
• No pro-rata refunds will be issued for partial months if services have been rendered

5. Non-Refundable Services

The following are strictly non-refundable under any circumstances:

• Domain registration, hosting, and third-party platform/tool subscriptions procured on your behalf
• Ad spend managed on advertising platforms (Google Ads, Meta Ads, etc.) — these are paid directly to the platform
• Completed and delivered strategy documents, audits, or reports
• Work approved at any stage during the project
• Rush/expedited delivery fees

6. Grounds for Refund by Us

You may be entitled to a refund if:

• We are unable to commence or complete the agreed services within the committed timeline due to reasons solely attributable to us
• We have materially breached the agreed scope of work and failed to rectify the breach within 14 days of written notice
• A duplicate payment was made in error

7. How to Request a Refund

To initiate a refund request:

1. Email info@aarpo.in with subject line: "Refund Request — [Your Name / Project Name]"
2. Include your invoice number, payment date, amount, and the reason for your request
3. Our team will acknowledge your request within 2 business days
4. We will review and respond with a decision within 7 business days

8. Refund Processing

Approved refunds will be processed via the original payment method within 7–14 business days of approval. Bank transfer timelines may vary. We are not responsible for delays caused by banking institutions.

9. Disputes

If you are dissatisfied with a refund decision, you may escalate to admin@aarpo.in. We are committed to resolving disputes fairly and in good faith. If the matter remains unresolved, it shall be subject to the dispute resolution process outlined in our Terms of Service.

10. Amendments

We reserve the right to update this policy at any time. The policy in effect at the time of your payment applies to that transaction.

11. Contact Us

Aarpo Global Solutions
Email: info@aarpo.in
Escalations: admin@aarpo.in
Phone: +91 90370 60481